Please read carefully before submitting an order.
Before submitting an order, please read the terms of business. The terms of business do not affect your legal rights. By submitting an order on tigerbars.com, you agree to the terms of business.
The website tigerbars.com reserves the right to occasionally change the terms of business without prior notice. All written changes will take effect from the date of publication. With each order submission, you will need to read and agree to the terms of use. We recommend that you reread them every time you use this website to ensure that you do not miss any changes to the terms of use.
We reserve the right to remove or change this website or any part of it without prior notice.
This website is owned and managed by:
You can place an order through tigerbars.com or send an email to [email protected]
Upon placing an order, you will receive an email with details about your order and further information within 24 hours (or the next business day).
tigerbars.com will keep your information safe and will not disclose it to third parties.
Successful submission of your order means that you have accepted the terms of business. The contract between you and us will be concluded after the dispatch of your ordered products, unless we have informed you that we do not accept your order or you have canceled the order in accordance with the cancellation and returns terms of business. In a highly unlikely event that we cannot accept your order, we will inform you as soon as possible. Rejection of an order may be due to one of the following reasons:
It is advisable that orders be placed by an adult over 16 years old.
Your order payment will be processed at the time of order placement.
If your payment information cannot be authorized for any reason, we will inform you.
While we strive to adhere to the delivery schedule, the delivery service for orders placed on tigerbars.com may sometimes experience delays that are beyond our control, which can impact our delivery schedule. Unfortunately, we cannot be held responsible for these delivery delays.
If the delivery is within the EU, all product prices and delivery charges will include VAT. For countries that are not members of the EU, VAT will not be charged. In case we discover an error in the price of the goods you ordered, we will immediately notify you and give you the option to reconfirm the order with the correct price or cancel it. If the error is due to an incorrect delivery address country being entered, the order will be canceled, and a new order must be placed using the correct country address. In this situation, we will notify you at the email address you provided.
Your goods will be delivered to the address provided during the ordering process.
A signature is required upon delivery to confirm that the goods have arrived in satisfactory condition. If you have any doubts about the shipment upon receiving the goods, please note this on the delivery confirmation. Unless you agree in writing, you cannot leave the goods in a “safe place“. It is recommended that you provide an address where someone can be present to sign for the goods.
Deliveries are usually made between 8 AM and 5 PM from Monday to Friday, excluding holidays. We aim to dispatch your order within 5 working days of receiving the paid order. While we cannot guarantee delivery dates and times, as they may be impacted by factors outside of our control, we will make every effort to contact you if we are made aware of any potential delays.
To ensure that your items are in the best possible condition, we have carefully packaged them to prevent damage during transit. Upon receiving your goods, keep the packaging until you are 100% satisfied with your order. In the unlikely event that you need to return an item, it can only be accepted if it is in appropriate packaging, which is important as each item requires the same level of protection when being returned to our warehouse as it does when it is being shipped to our customers.
If your goods are lost or damaged during transit, please notify us immediately by emailing us at [email protected].
We assume the risk of loss or damage to the products until you sign for receipt, so we recommend that you thoroughly inspect the item at this time to ensure that it has not been damaged during transit. Any goods found to be damaged upon delivery will be returned.
For customers within the European Union, you have the right to cancel your order within 14 days of receiving the goods, in accordance with applicable EU consumer protection law. To cancel, notify us at [email protected] within this period. The goods must be returned within 14 days of cancellation, at your own cost, in their original packaging and undamaged condition. You are responsible for the care of the goods until we receive them and for any reduction in their value resulting from handling beyond what is necessary to establish their nature and characteristics. Refunds cover the cost of the goods and are issued using the same payment method once the returned goods reach us. We are unable to arrange collection of the goods from you.
For customers outside the European Union, including the United States, the EU 14-day right of withdrawal does not apply. Due to the size, weight and international shipping costs of our products, orders cannot be cancelled once they have been dispatched. Any return requested after dispatch is subject to our prior written approval. Where a return is approved, the customer is responsible for return shipping costs, customs duties, import and export fees, taxes, and any damage occurring during return transit. Original shipping costs are non-refundable.
Although we do our best to ensure your goods arrive in good condition, we will gladly resolve any problem with your order. Please report any missing, damaged or defective items within three working days of delivery and send photographic evidence to [email protected]. Depending on the case, we will repair the item, send replacement parts, provide a replacement, or issue a refund. We cannot accept returns for damage caused while the goods were in your possession.
All returns must be approved by us in advance and must be unused, complete, and in their original packaging in the same condition as they arrived. Returns are refunded using the same payment method as the original order, unless otherwise agreed. If goods are not properly packaged for return and are damaged in transit, we will refund a correspondingly reduced value. Approved returns must reach Tiger Bars s.p. at the address above within 14 days of approval. Please ensure the sender's name and address are visible on the packaging so the return can be matched to your order.
All shipping costs, both for the original delivery and for any return, are non-refundable. This includes additional charges such as when a package is unclaimed, refused, returned due to unpaid import duties or taxes, or returned after an unsuccessful delivery attempt or an incorrect address. Such costs will be deducted from any refund provided to the customer.
At tigerbars.com / Tiger Bars s.p. we take the privacy of our customers very seriously. We adhere to strict privacy policies to ensure that our customers can shop with complete confidence on tigerbars.com. Below is a detailed description of our entire privacy policy, which is governed by solid principles for protecting the privacy of all individuals who use our website and shop with us.
We use cookies and other technologies to recognize you, personalize your experience, and make your shopping experience easier (e.g. our website will remember your cart and name after you have entered it).
We use Google Analytics to analyze how visitors use this website. Through this platform, we automatically receive (anonymous) information from your internet provider such as your IP address, URLs of the websites you came from to tigerbars.com, your browser type, and your ISP. We also collect demographic data and interest data for developing targeted advertising, unless you choose to opt-out upon accessing our website.
All customers must enter their email address, delivery address, and phone number when placing an order with us.
All orders placed on tigerbars.com are recorded in a personal account for each customer. Payment information is NOT stored anywhere on our website and is not visible to any of our employees or web developers.
All users of the website who ask questions about any of our products via email or phone must provide an email address or contact phone number so we can respond to the question. These contact details are not used for any other purpose than to respond to the question asked and offer a solution, which may include an offer of other related products, and are not shared with any third party. tigerbars.com does not use this information for marketing purposes.
The cookies and other technologies used by our website serve the following purposes: they customize your shopping experience by remembering the products you've placed in your cart and all the details you've entered at the checkout stages, preventing you from having to re-enter them before placing an order. When you return to our site after placing an order, your name and email address will be saved in the first stage of the checkout process to facilitate your shopping experience.
Data regarding your IP address, internet service provider, browser type, and the URLs of websites from which you access our website, along with demographic data and interests, are used to develop and monitor the performance of advertising campaigns on our website and to assist customers in rare cases who encounter technical issues while using our website, unless you choose to disable this while accessing our website.
Data sent from your device to Google is also used for retargeting and similar targeted advertising campaigns. Google and other third-party providers use this data for online advertising directly to users with specific interests, demographic data, or as a result of previous online behavior. Google and other third-party providers use cookies to display ads based on your previous visits to our website. Visitors can disable Google's use of cookies by visiting Google's Ad Settings.
All customer data, including email addresses, delivery addresses, and invoiced amounts and contact phone numbers, are used for processing customer orders at tigerbars.com. Sales receipts are automatically sent to customers' email addresses.
Customer data is not shared, rented, or sold to third parties for marketing purposes. However, if you interact with any embedded content, such as a YouTube video, your actions can be followed by third parties such as Google. This also applies to any share buttons in social networks, which can also be followed by third parties such as Facebook and Twitter. This is not something that tigerbars.com has control over.
All customer delivery addresses and phone numbers are used by certain couriers and must be subsequently provided to our courier company. Our courier service does not share these details with third parties or use them for any purpose other than organizing order deliveries. The details about the courier company used for customer order deliveries can be made available to customers upon placing an order at tigerbars.com.
For customers and potential customers who have subscribed and agree to our promotional emails, we may occasionally send emails with news about special offers and promotions for our products. Customers can unsubscribe from these emails at any time by visiting the unsubscribe link at the bottom of these emails. If you want to subscribe to these promotional emails, you can check the box on our unsubscribe page, if you want to »sign up« for receiving marketing emails.
All users of our website and all of our customers may choose how they wish to use their personal data.
Customers who wish to place an order on tigerbars.com can do so online using our secure checkout process or by email. Online payments are only possible with a card or PayPal.
Regarding cookies and tracking data collected for use in website analytics, you can set your browser to block or reject them before they are installed, depending on the browser you use.
Customers can provide specific phone numbers to be contacted for coordinating the delivery of their items after ordering.
Customers can specify a different delivery address from the billing address. However, all billing addresses given at the time of ordering on tigerbars.com must match the address on the card/account used for payment. If the billing address provided does not match the information held by the card issuer or account provider, we may reject the transaction or try to contact you to verify if the card transaction is genuine.
If you need to get in touch with us to discuss any of the conditions in our privacy policy or to determine how we may or may not use your data as described above, please email us at [email protected].